Terms of Use
Last updated: September 2026
These Terms of Use apply when you access or use the Ola Fou Health Group website, including when you submit an enquiry or referral.
By using this website, you agree to these terms.
This is not an emergency or crisis service
Ola Fou Health Group does not provide an emergency service and our website and online forms are not monitored 24 hours a day.
If you or someone else is in immediate danger, call 111.
For free, confidential emotional support, you can call or text 1737 at any time.
Do not use our website or referral forms for urgent or emergency medical assistance.
Our website and services
Ola Fou Health Group provides information and pathways to health and wellbeing, education, whānau and social services, community support, and arts and cultural initiatives.
Information on this website is provided for general information and service-navigation purposes. It is not intended to replace individual medical, legal or other professional advice.
Submitting an enquiry or referral does not guarantee that Ola Fou Health Group or another provider will accept a referral, provide a particular service, or respond within a particular timeframe.
Where appropriate, we may help connect or refer you to another service or provider.
Information you provide
Please provide information that is accurate and reasonably complete. The information you provide may affect our ability to respond to an enquiry, assess a referral or connect you with appropriate support.
If you provide personal information about another person, you should have appropriate authority to do so unless the law otherwise permits the disclosure.
Privacy
We take reasonable steps to protect personal information and handle it in accordance with applicable New Zealand privacy law, including the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.
Personal information submitted through this website may be collected, used or shared as reasonably necessary to respond to enquiries, manage referrals, coordinate appropriate services or support, or where otherwise authorised or required by law.
Please see our Privacy Policy for further information.
For privacy enquiries, requests to access or correct your information, or privacy concerns, contact our Privacy Officer at privacy@olafouhealth.co.nz.
Website information and availability
We take reasonable care to keep information on this website accurate and current. However, information, services and external resources may change.
We do not guarantee that the website will always be available, uninterrupted or free from errors.
Links to external websites or services are provided for convenience and information. Unless we expressly state otherwise, a link does not mean Ola Fou Health Group endorses or controls that external organisation or its content.
Appropriate use
You must not:
- use this website unlawfully;
- interfere with its operation or security;
- submit information you know to be false or misleading;
- impersonate another person; or
- misuse another person's personal information.
We may restrict access to the website where reasonably necessary to protect users, our systems or our services.
Intellectual property
Unless otherwise stated, content created by or for Ola Fou Health Group on this website, including our branding, written content and original materials, is owned by or licensed to Ola Fou Health Group.
You may use website content for ordinary personal and informational purposes. You must not reproduce, modify, commercially exploit or represent our protected content or branding as your own without permission.
Liability and your legal rights
To the maximum extent permitted by New Zealand law, Ola Fou Health Group is not responsible for loss resulting solely from reliance on general website information, interruptions to website availability, or the content or availability of third-party websites or services.
Nothing in these Terms excludes, restricts or modifies any rights, remedies, guarantees or obligations that cannot lawfully be excluded or limited under New Zealand law.
Changes to these terms
We may update these Terms of Use from time to time. The current version will be published on this website with its updated date.
New Zealand law
These Terms of Use are governed by New Zealand law. Any dispute relating to these terms or use of this website will be subject to the jurisdiction of the New Zealand courts.
Contact us
Ola Fou Health Group
Email: info@olafouhealth.co.nz